Solutions
Operations management for operations teams
Finger Manager helps operations teams manage customer service requests, KYC follow-up, payment workflow review, reporting queues, and team processing records in one traceable workspace.
128
待补件 42
待审核 61
已通过 18
已拒绝 7
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入金审核 48
出金审核 28
退款审核 10
未分派28
等待回复64
处理中42
等待客户18
日报导出任务进行中 60%
周期导出任务排队 11:20
月报导出任务完成 09:15
Core work scenarios for operations teams
Customer Service & Ticket Follow-up
Centrally manage customer requests and improve service response and collaboration.
KYC Review & Document Follow-up
Track review materials, supplemental documents, and communication records.
Payment Workflow Review
Review incoming and outgoing payment workflow requests and keep related records complete.
Reports & Export Queue
Manage report tasks and export queues with clear timing and status.
Team Collaboration & Processing Records
Record team handoffs, notes, process history, and operation logs.
Make daily operations smoother and more orderly
Customer Request
Receive customer requests and create service or review items.
Review Routing
Assign items to the right operations, KYC, or payment workflow owners.
KYC / Payment Handling
Process review, supplement, payment workflow, and exception items.
Result Records & Reports
Record final status and keep reportable operation history.
Let teams handle critical items from mobile
With the Finger Manager App, team members can receive reminders, follow up on progress, and collaborate on operations work while away from the desk.
Real-time Reminders
Tasks and review items are no longer missed.
Task Follow-up
Track review, approval, and document supplement progress.
Mobile Collaboration
Keep distributed operations teams in sync.
Adapted to multiple operations team models
Whether it is a customer service team, KYC review team, payment operations team, or cross-region operations group, Finger Manager provides one workspace for connection, review, workflow tracking, and reporting.