Finger Manager
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Management software for mobile teams, desktop operators, and trading administration.

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Legal

Refund Policy

This Refund Policy explains how Sargia Inc. reviews refund requests related to Finger Manager subscriptions, modules, support plans, and implementation services.

Last updated: June 9, 2026

01

Contract-first handling

Commercial terms are controlled by the signed order form, service agreement, statement of work, or module subscription terms between the customer organization and Sargia Inc.

  • Signed commercial documents take priority
  • Refund eligibility may depend on plan type, billing period, and delivered work
  • Taxes, third-party fees, and non-refundable costs may be excluded
  • Requests should be submitted by an authorized organization contact
02

Subscriptions and modules

Unless a separate agreement states otherwise, subscription and module fees are reviewed based on the active service period, cancellation timing, service availability, and any committed minimum term.

  • Unused time is not automatically refundable
  • Trial, pilot, or promotional terms follow the applicable written offer
  • Custom modules may be non-refundable once work has started
  • Credits may be offered instead of cash refunds where commercially appropriate
03

Implementation and support services

Implementation, configuration, migration support, training, and advisory work are reviewed based on the scope already delivered or reserved.

  • Completed or scheduled professional services may be non-refundable
  • Refund reviews may require usage, delivery, and support records
  • Approved refunds are returned to the original billing path where practical
  • Billing and refund questions can be sent to info@sargia.jp